Grab-Gojek-Maxim-inDrive Deny Taking Commission of More than 20 Percent

Jakarta, CNBC Indonesia –Four online transportation service players, Grab, Gojek, Indrive and Maxim have spoken out about the issue of commission cuts reaching more than 20%. This problem has been widely complained about by online motorcycle taxi (ojol) drivers and has even become one of the demands in the demonstration on May 20, 2025 today.

Director of PT Goto Gojek Tokopedia Tbk., Catherine Hindra Sutjahyo denied that her party cut commissions outside of the government’s provisions of 15% + 5%. The calculation of 80%:20% was explained to come from travel costs and has not changed.

However, the fare could possibly be higher. This is because there are other costs such as application services that are charged to the user.

“What we must continue to do so that all parties are also increasingly clear and clear again which costs are 80-20, again the travel costs, that will not change. We will continue to comply with that in accordance with the ministry’s regulations,” explained Catherine, Monday (5/19/2025).

The same thing was also expressed by Grab Indonesia’s Chief of Public Affairs Tirza R Munusamy. He said that 80% of the income earned by ojol drivers would not be changed or touched.

However, if there is an excess payment because the rate is added to the application service fee. That calculation is wrong because it will make the deduction more than 20%.

“Let’s say the rate is IDR 10 thousand. If it is IDR 10 thousand, then the profit sharing is 20 percent, which is IDR 2 thousand. So what the driver partner gets is IDR 8 thousand. But that is on one side, namely the driver partner side. We also have the user side. So on the user side, for example, there is a platform fee, let’s say IDR 2 thousand. So what is paid by the user is IDR 10 thousand plus 2 thousand, so it becomes IDR 12 thousand. What often becomes a problem is that what is calculated is IDR 8 thousand per IDR 12 thousand, not IDR 10 thousand,” he said.

“Well, if the IDR 8 thousand was divided by IDR 12 thousand, then it is definitely higher than 20 percent. So that is what is often misunderstood,” added Tirza.

Maxim Indonesia Government Relations Specialist Muhammad Rafi Assagaf also ensured that the cuts remain in accordance with the 20% rule. This commission is needed for further innovation on the platform.

On that occasion, he answered that if the 10% cut would have an impact on the online transportation ecosystem because it was reiterated that it would be difficult to innovate and be flexible in business.

“Because it will be difficult to be able to innovate later and then to be flexible in business. Then what we can know is that more than 7 million partners have indeed placed their daily hopes in this industry. So we really need a wise decision for this,” he said.

Meanwhile, inDrive admitted that they received a commission of less than 20%. InDrive Business Development Ryan Rwanda explained that for four wheels it was 11.7% and for motorbikes it was 9.99%.

The commission cut was the largest in the world. Because in other operating areas it could reach 7%-9%.

Ryan explained that the amount of commission was obtained because the inDrive team in Indonesia was very lean. The commission includes application service fees and travel insurance.

“For Indrive itself in Indonesia, we only have motorbikes, cars, couriers and cargo, and there are intercity. Our team is very lean. So we maximize our very small operations with small commissions too,” Ryan said.

SOURCE : CNBC INDONESIA