Through This Program, Telkomsel Presents More Attractive Personal Services
Jakarta, CNBC Indonesia – As a form of appreciation for the loyalty of customers who have enjoyed various superior products and services, Telkomsel introduces the latest enhancements to the Telkomsel Prestige loyalty program.
This program comes with a variety of new benefits and advantages designed to provide a more personal and satisfying experience for loyal customers. By prioritizing the customer-centric principle, Telkomsel Prestige ensures that each customer gets services tailored to their respective profiles and needs.
This initiative is in line with Telkomsel’s vision and mission in empowering the Community by presenting innovative services and solutions that can provide added value for all loyal customers.
The latest Telkomsel Prestige program enhancements include a new digital ID card for customers, expansion of the network of leading merchant partners offering various attractive offers such as CGV, XXI, Grab, Pancious, Excelso, Solaria and various other merchants, as well as access to Airport Lounges such as Concordia Lounge and Blue Sky Lounge.
In addition, customers also have the opportunity to get special invitations to prestigious international entertainment events, such as F1 Singapore, the China Masters badminton tournament, to concerts by world musicians such as Brian McKnight, Dua Lipa, and John Legend.
Telkomsel Marketing Director, Derrick Heng said, his party continues to be committed to presenting innovations that provide added value for loyal Telkomsel customers. By improving the Telkomsel Prestige program, the company’s management ensures that every customer gets services that are not only superior, but also according to their individual needs and preferences.
“This step is also in line with the spirit of Indonesia that inspires Telkomsel in encouraging innovation that has a major impact on improving customer experience through Telkomsel services,” he said in his official statement, written Tuesday (24/9/2024).
Likewise, Telkomsel’s Director of Human Capital Management, Indrawan Ditapradana added, as a company that always puts customers at the center of all its initiatives, Telkomsel is also committed to continuing to empower the company’s internal talents in order to provide the best personal and quality services.
“The enhancement of the Telkomsel Prestige program is not only our effort to give more appreciation to loyal customers, but also reflects our seriousness in developing Telkomsel’s human resource capabilities so that they are always ready to present innovative solutions that suit customer needs,” he explained.
Loyal Telkomsel Prestige customers will also feel exclusive direct benefits, starting from network priority that provides a more stable and optimal connection experience in areas with high traffic, getting priority service in the Telkomsel customer service center queue, such as GraPARI and Call Center, to getting a Personal Assistant to help every customer need more quickly and efficiently.
Not only that, to support the customer’s lifestyle and entertainment experience, Telkomsel Prestige users will also get direct benefits from buying monthly tickets buy 1 get 1 at CGV, special discounts for golf enthusiasts, such as a 20% discount at Golf Driving Range Hosel Bistro Yogyakarta and 25% at Bali International Golf and Royal Golf Halim, and for customers who like to travel, there is free access to domestic Airport Lounges for Diamond customers, and a 50% discount for Platinum customers, including lounges in Malaysia and Singapore.
For culinary benefits, customers can enjoy various benefits, such as Prestige Latte & Cake at Excelso and monthly vouchers worth IDR 100,000 at Kintan and Pepper Lunch restaurants. All of these privileges demonstrate Telkomsel’s commitment to providing holistic and satisfying premium services for its loyal customers.m
In an effort to improve services for loyal Prestige customers, Telkomsel will also introduce GraPARI Prestige in several major cities such as Batam, Jakarta, and Surabaya. Currently, GraPARI Prestige is only available in Batam City, through the presence of GraPARI Prestige, customers can enjoy priority queues with a more comfortable atmosphere, accompanied by various additional facilities including snacks, coffee, more comfortable sofas, photo boxes, massage chairs, and Augmented Reality (AR) and Virtual Reality (VR) machines designed to provide a more interactive and enjoyable experience.
The Telkomsel Prestige program is specifically designed for loyal customers who have utilized various superior Telkomsel products and services, both Prepaid and Halo (Postpaid), with a minimum subscription period of six months. Through this program, Telkomsel provides various benefits and added value that are adjusted to customer usage patterns during the period
SOURCE : CNBC INDONESIA